Managing Conflicts & Resolving Disputes Through Mediation
27 Mar 2021 | 9 am - 5 pm
Abridged - online
The Singapore Mediation Centre (SMC) taught IRCC Chairman the basic principles on how to manage conflicts and resolve disputes through meditation. It was an online abridged course and lasted a whole day including hands-on capability assessments on different scenarios of resolving conflicts.
The training was very useful and it enabled us to understand the spectrum of conflict resolution. The training includes:
1. Introduction to Mediation
2. 7 Elements
3. Stages of Mediation
4. Managing Emotions
5. Communication Skills
6. Demonstration of Mediation
7. Preparation for assessment
8. Capability Assessments
9. Q&A
The training was very useful and it enabled us to understand the spectrum of conflict resolution. The training includes:
1. Introduction to Mediation
2. 7 Elements
3. Stages of Mediation
4. Managing Emotions
5. Communication Skills
6. Demonstration of Mediation
7. Preparation for assessment
8. Capability Assessments
9. Q&A
